FAQ - Frequently asked question while online shopping

How can I pay for my order at 123eworld.co.in?
We support the following payment options at 123eworld.co.in:

Cash On Delivery (available in selected pin codes)
Credit Card
Debit Card
Net banking

How does the COD (Cash on Delivery) payment option work?

123eworld.co.in's Cash on Delivery option allows you to pay at the time of delivery. To pay using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be because our courier partners may not support the Cash on Delivery option for your delivery address.

What should I do if my payment fails?

Please make sure that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is Goods & Services Tax that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to be paid by the consumer of the product or service.

How is the GST amount decided?

GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

GST for each category of product is different and keeps changing as per amendments of GST Council of Central Government.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. GST charged on product will be refunded. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under 123eworld.co.in shipping policy.

Do you provide GIFT wrapping?


How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

What is your Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few customers abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for customers which have high percentage of returns and shipments not accepted by customers.

How are orders placed on 123eworld.co.in delivered to me?

All orders placed dispatched through our courier partnerservice - such as Blue Dart, Delhivery Etc.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded since you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. For any query, contact our customer center.

How do I create an account on 123eworld.co.in?

You can create your account on 123eworld.co.in by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your 123eworld.co.in account.